SUCCESS STORY
AmRest effectively adapted to the stricter regulatory requirements after its listing on the Spanish stock exchange, enhancing the accuracy and quality of data collection to better prepare for mandatory audits.
2100+
Restaurants in 20+ countries
9
Brands
2005
First year on GPW listing
CLIENT STORY
Hospitality is the recipe for success
The AmRest Group is a leading European multi-brand restaurant operator with a portfolio of global brands across more than 20 countries. The company was founded in 1993 in Poland with the opening of the first Pizza Hut restaurant in Wrocław.
AmRest currently operates over 2,100 restaurants under franchise brands such as KFC, Starbucks, Pizza Hut, and Burger King, as well as its own brands like La Tagliatella, Sushi Shop, and Blue Frog.
In its daily operations, the company sets ambitious goals. Its high effectiveness is due in part to its openness to collaboration and innovative solutions aimed at enhancing customer satisfaction and the broader range of stakeholders—both external and internal.
THE GOAL
Challenges of global data management
AmRest, initially listed on the Polish stock exchange, faced additional challenges after its listing on the Spanish stock exchange. The company had to adapt its reporting processes to various regulatory requirements and audit standards, while operating within a dynamic, multi-tiered organizational structure across multiple markets. Additionally, AmRest needed to ensure the quality and accuracy of its data in preparation for the upcoming mandatory audit.
THE SOLUTION
Rapid adaptation
In response to the complexity of managing data across different jurisdictions and the requirements associated with moving listings to Spain, the platform was swiftly adapted to meet the company’s new, specific needs, including new indicators introduced due to the legal differences between Poland and Spain in 2018.
The platform provided transparency and flexibility in managing participant roles, ensuring that the appropriate individuals had access to the tool with the correct permissions, which facilitated internal control and minimized error risks. Roles such as Reporter and Unit Leaders were introduced, where area leaders approve data submitted by lower hierarchical levels, and only the assigned function receives the survey.
To more efficiently manage audits and comply with local regulatory requirements, the platform enabled access to historical data and source documentation, allowing quick retrieval of documentation and attachments added during the reporting process. This solution significantly streamlined data collection and improved the quality of ESG reporting within the company.
RESULTS
Evolution of data management and report quality
The Diaphane platform has significantly enhanced reporting processes at AmRest for many years. With its full monitoring capabilities, the team could efficiently track progress and receive automatic notifications about upcoming deadlines, which helped maintain timely discipline and improve report reliability. An additional benefit was the increased frequency of data collection (quarterly), which further enhanced data accuracy and verification.
Automated report generation tailored to the company’s specific requirements streamlined the delivery of data in line with auditor expectations and market regulations.
Diaphane also allowed for dynamic responses to changes in organizational structure and personnel. Adapting to such changes quickly is crucial for maintaining operational fluidity and effectively adjusting to evolving market conditions. This solution not only improved operational efficiency but also increased the company’s ability to swiftly adapt to new regulatory and market requirements.
“We needed a specialized tool that would guarantee us control over reporting from the start to the end of the cycle, with full documentation of actions taken by numerous participants in the process. It was also important for us to have ease and speed of implementation, user-friendly operation, and seamless yet fully secure access to the platform in each of the countries where we operate. Diaphane met these requirements. An additional advantage was that the Diaphane team provides continuous support throughout this dynamic process—they address emerging needs and challenges, ensuring smooth operations and minimizing stress among participants”
Maria Grzybowska-Glińska, Sustainability Manager w AmRest